Chat with us, powered by LiveChat Instructions – PLEASE READ THEM CAREFULLY 1. The Assignment must be submitted on Blackboard (WOR | Office Paper



1. The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.

2. Assignments submitted through email will not be accepted.

3. Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.

4. Students must mention question number clearly in their answer.

5. Late submission will NOT be accepted.

6. Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions. 

7. All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).

8. Submissions without this cover page will NOT be accepted. 

learning Outcomes:

In the 2nd assignment, the students are required to read thoughtfully the “ Nestlé Waters Unifying real-time visibility across 26 factories” case study , and answer the related questions, upon successful completion of the assignment the student should be able to:

1. State the importance of standardization and quality standards ( CLO2)

2. Use quality improvement tools and practices for continuous improvement to achieve the organizational change and transformation ( CLO3)

· Instructions to read the case study:

“ Nestlé Waters Unifying real-time visibility across 26 factories” case study

Access the below link to download the case study PDF:

“ Nestlé Waters Unifying real-time visibility across 26 factories”

case study

This case study demonstrates the application of change management inside Nestle Waters Company. In addition, it discusses the company need for quality improvement which encouraged its engineers to search for alternative system to collect and analyze their data. Read the case, by using your critical thinking skills answer the following questions:

1- Explain the driven reasons for changing the quality documentation system in the Nestle Waters.

2- Outline the change objectives for both Retail Manufacturing and Home and Office Manufacturing units.

3- How the InfinityQS® ProFicient™ system can control the operation processes?

4- Describe the management role in the change process?


1. ……

2. …….

3. ……

InfinityQS Case Study | Food & Beverage

Keeping Success
Flowing Strong


Unifying Real-time Visibility Across 26 Factories
Nestlé Waters meets consumer needs by keeping its wide variety of products flowing through strong
distribution channels. The company has emerged as a substantial player in the bottled water market.
That leadership position is strengthened by the company’s continuous improvement efforts—starting
with a major initiative to improve quality and operational visibility across its production facilities.

Company Profile
Nestlé Waters, the world’s leading bottled water company, has built a solid
reputation on the quality and purity of its products.


Established in more than

100 countries

87 manufacturing
sites operating in 30 countries

Portfolio of

48 brands

Annual revenue over

$8 billion

Market share of 11%

Central Statistical Process Control (SPC) solution enables
visibility of production processes—across multiple facilities.

Real-time visibility tools enable more effective decision making.

Computerized data output eliminates need for manual

Reduction in manual documentation increases overall efficiency.

Real-time alarms—with assignable cause and corrective action
entries—streamline quality control process. | 1


The Need: Real-time, On-demand Information at Their Fingertips

Nestlé Waters had been using a cumbersome, paper-based
system to collect and analyze data. When issues arose
that required immediate attention, the company’s quality
engineers had to disrupt operators on the production line to
retrieve the necessary data.

Nestlé Waters’ goal was to implement a system that would enable them
to easily monitor, review, and trend real-time quality data. In addition,
they wanted to standardize on one solution—across all their facilities—
to complement their existing IT infrastructure.


InfinityQS Professional Services & Software

Facilitate Workflow
After a thorough needs-analysis evaluation, Nestlé Waters determined that InfinityQS®
solutions best satisfied their criteria for quality documentation and analysis. To
accelerate and streamline the software implementation, the Nestlé Waters IT team
leveraged InfinityQS Professional Services. These expert services are provided by teams
of skilled, certified quality engineers, industrial statisticians, and Six Sigma Black Belts—
all with extensive manufacturing experience.

The teams worked closely during all stages of the implementation, including planning, implementation
design, and project management. From an IT standpoint, the implementation focused on two separate
manufacturing units: Retail Manufacturing and Home & Office Manufacturing. They spread the
implementation across 16 Retail sites, as well as eight Home & Office sites, and integrated them with
corporate headquarters.

The Retail objectives were to:
› Upgrade all factories to the latest InfinityQS software release

› Organize the purchase of PCs required for workstations

› Image new PCs to the Nestlé Waters standard and install InfinityQS

› Ensure that the project leader had all necessary rights and permissions to access the servers

The Home & Office objectives were to:
› Format existing servers

› Install SQL databases and InfinityQS on the servers

› Purchase new PCs, image, put users in the user group, and grant necessary permissions
and access

The Need: Real-time, On-demand Information at Their Fingertips

The Takeaway:
InfinityQS solutions provide a high
level of built-in configurability. If
you are also looking for this level of
flexibility, our Professional Services
teams can help you configure your
Quality Intelligence solution so that it
works the way you do.


Track Trends to Make More Accurate

& Timely Decisions
With InfinityQS solutions in place, Nestlé Waters now has real-time visibility
over production processes—both within individual sites and at the corporate
level across dozens of factories. By tracking trends in quality data, they
are able to make more accurate and timely decisions about process

Nestlé Waters is using InfinityQS SPC software to review sampling frequency optimization
and inline monitoring, as well as to track quality improvement projects such as:

Accelerating Process Improvements

Cap torque and application analysis, supporting retail factories in
comparing different cap vendors

Lightweight bottle initiative, enabling process optimization to ultimately
reduce unnecessary full bottle testing

Air-consumption process data capture automation, using analysis
functions to optimize production processes | 4 | 5

Get Usable Insights for Employees

at Every Level
Other improvements have come at a practical level.
“You can read the data rather than having to decipher
the writing of 150 different people. The data is at
your fingertips,” said Julie Chapman, Quality Systems
Manager at Nestlé Waters.

Nestlé Waters is also taking full advantage of InfinityQS’ real-
time alarms. Any events that occur require assignable cause and
corrective action entries. Plant floor operators review, evaluate, and
respond to any events that occur—before they cause quality issues.

Improve Event Response Times

It is ultimately easier for the operator. Even with the
minimal computer skills many of the operators had in
the beginning, the overwhelming consensus is that they
prefer using InfinityQS over a paper system.

Julie Chapman
Quality Systems Manager, Nestlé Waters



[email protected]


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About InfinityQS
In business for more than 30 years, InfinityQS is the leading provider of Statistical
Process Control (SPC) software and services to manufacturers worldwide. Our solutions
automate data collection and analysis during the manufacturing process, so you can
make real-time process improvement decisions and prevent defects before they occur.
Developed by industrial statisticians using proven methodologies for quality analysis
and control, InfinityQS solutions are saving leading manufacturers millions of dollars
each year.

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